Privacy Policy

Effective Date: April 15, 2025

Introduction

This Privacy Policy explains how DigitalSigns.ai collects, uses, discloses, and protects your personal information when you use our services, including our website, DSHub, DSEditor, and DSPlayer. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

• Contact information (name, email address)
• Login credentials (including Google login details)
• Device identifiers and usage information
• Uploaded media (images, videos, and files)
• Customer support interactions
• Cookies and analytics data

How We Use Information

• Provide, maintain, and improve our services
• Respond to your requests and provide customer support
• Send important updates, alerts, and notifications
• Analyze usage trends and enhance user experience
• Ensure system security and prevent misuse

Cookies and Tracking Technologies

We use cookies and similar technologies to gather usage data and enhance functionality. Cookies help us understand how users interact with our platform and allow us to personalize content and ads. You can choose to disable cookies via your browser settings, though some features may not function properly.

Payments and Subscriptions

We use Stripe as our payment processor. Your billing details are processed securely by Stripe and are subject to their privacy policy. We do not store or access your full payment details.

Newsletter and Marketing Communications

• You may opt in to receive feature updates, announcements, or offers.
• You can unsubscribe at any time via the link in the email or by contacting [email protected].

Third-Party Services

• Google Tag Manager (analytics)
• Google Login (authentication)
• AWS SES (email communication)
• Customer support tools

Data Retention

We retain personal data while your account is active or as needed for service delivery. You may request data deletion by emailing us.

Account Deletion

• Users can request deletion via:
• In-app request (if available)
• Email: [email protected]
• Contact form on our website
• Once confirmed:
• All data will be permanently removed
• Associated files will be scheduled for deletion

Security

We use reasonable technical and organizational measures to protect your data. However, no system is entirely secure.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect their personal information.

Social Media

We may use social media plugins. Please review the third party's privacy policy before engaging with their content.

Your Rights

• Access your data
• Correct inaccuracies
• Request deletion
• Restrict or object to processing (where applicable)

Changes to This Policy

We may update this Privacy Policy from time to time. Updates take effect immediately upon posting.

Contact Us

If you have any questions, contact us at:
Email: [email protected]